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Very interested in Arabic...Not so interested in poor customer relations or negative interaction wit
From my understanding the curriculum is unparallel, and learning tools are excellent. Unfortunately, I am unable to get past the poor customer service, and disrespectful attitude of administrators. Referrals to Pacific Arabic Resources from my social agency are not forthcoming.
On Friday, June 24, 2006, associates and I strolled New Montgomery in anticipation of meeting the much-talked about and referred staff of Pacific Arabic Resources (PAR). The in person meeting, we were willing to battle Friday, Bay bridge traffic for, did not occur. We visited the New Montgomery location at 3:30 pm and there was no one in office. Apparently, the hours fluctuate without notice on Fridays. Ayesha, Mawara and I were able to turn our trip to SFO into a tea at the consulate (smile). Several of our consortia members have recommended Pacific Arabic. I must state with much disappointment that my multiple inquiries and insistent communications were met with skepticism, cynicism and culminated with the Director of Pacific Arabic, Jamal Mavrikios, hanging the phone up in my face. As a leading social service representative, who embraces the struggle for cultural competency within an agency where 25% of those we service are Arabic speaking, as a representative for an agency where we are called upon to provide Arabic language resources to staff, community and clients, I moved to remove Pacific Arabic from our resource list. And though a couple of my contemporaries have had satisfactory academic experiences with PAR, I question the customer service policies and practices of staff. I shudder to think, if individuals referred by my agency had their inquires responded to in-kind I welcome and anticipate addition comments, especially comments regarding customer service contact with Jamal Mavrikios and Sara Ohring.
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stephanie
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posted 06/28/06
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