Jack Trux
2 ratings since posting on Sunday, August 1, 2004
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Overall Rating  based on 2 ratings |
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Not Recommended! I used Jack Trux based on reviews here and my realtor. They exceeded the quote by 40%! And it was a Not to Exceed number. I used them to move my things out of my house and into storage until my new place was ready. So I had to two moves and storage. First move: I arranged to have additional items insured including stereo equipment. For the coverage, they need to verify the working condition and condition of any items before they are packed and boxed. This also wasn't communicated to me. It makes perfect sense but I had to unpack about 10 boxes so they could verify the condition. They would only insure the stereo equipment for physical damage to the boxes since they weren't able to verify that the equipment was in working order before. This all makes sense to me but it would have been appropriate if these details were communicated to me before hand instead of during the move! They gouged a wall, the hole was about 4" in diameter. All the guy said was sorry! Move in: Several pieces of furniture were dinged and scratched. I did a walk-through at the end of my move to point out the damaged items. This took 30 mins. At the end of the move while they were totaling the hours and costs, they wanted to charge me for that 30 mins. I didn't think that was right to charge me for the time to review their damage. They didn't want to take any responsibility for the damages. The leg to my computer desk was broken. I got them to agree to reduce the charges to compensate me for the damage after several phone calls to their office while the movers were still there. Again, they attempted to charge me for this time aslo. A bookcase, tonzu and chair were also damaged. They attempted to use a furniture pen to fix the scratches and dings which made it worse. The total compensation was $80. They only accept cash payment for the move in. This was a surprise and wasn't communicated on the quote. Then the mover didn't have change. On the positive side, they were fast and courteous. They did do a good job wrapping and protecting my art and glass items. - D , posted 09/19/07 |
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Jack Trux was recommended to me by a friend when I moved from Castro to the Mission about a year and a half ago. They came over and boxed everything Sat, moved it all Sunday, and it was done. Not very expensive either. Good guys. - Brian , posted 08/01/04 |
