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An Open Letter To Rosanne Gephart
Roseanne,
I would like to congratulate you and your staff, with the exception of Jennifer & Debbie, of turning what is supposed to be a wonderful chapter in our life, into an experience that is quite the contrary. Your operation is scattered, unprofessional and the opposite of everything you claim it to be.
Four weeks ago we came to you with a problem with one of your staff, Robin. Her actions towards my wife at her last visit were unacceptable. Your attitude regarding our concern was passive despite this not being the first time that you have had these complaints about Robin. This was also confirmed with several other members of your staff. Apparently we are not the first family to have these issues with Robin, but according to you she has so many other wonderful qualities, it all balances out in the end. You also expressed to us very clearly that you would discuss this with Robin and have her contact us by phone so we could all try and work this out. Four weeks later…no phone call. Now for the third time since we’ve been coming to your center my wife has called me in tears upset, heartbroken and distraught. According to you, you never told us that Robin would be calling us. According to you there must have been a miscommunication. You would never do something like that, you don’t encourage that kind of dialog over the phone…blah blah blah
There was no miscommunication Roseanne. You, very clearly, stated that you would have Robin give us a phone call. Both of us heard you, and both of us expected you to follow up with your promise. Further more after talking with Jennifer we discovered that you had in fact given Robin a list of people she needed to make phone calls to. That’s a funny thing for a person who does not encourage this kind of dialog to be done over the phone to do, dontcha think? I also find it interesting on how you can’t seem remember the details of our concerns with you four weeks ago, but you can remember very specifically how you decided to handle the resolution on your end.
I’ve met a lot bull shitters in my day Roseanne and you’re no different. You tell people what they want to hear when they confront you and then hope it all goes away. When it doesn’t you spin it to make us look like the bad guys, and try to cover your own tracts with contradictory statements, more lies, and desperate deflection to avoid having to take responsibility for the actions of yourself and your staff.
Disappointment does not even begin to cover how I feel right now. You have let us down and have brought turmoil into my home at a time when what we need is a doctor/midwife that we can trust.
Needless to say we will not be returning to your birth center and we will do what we can to keep others from making the same mistake we did.
Marc & Tyler Terrell
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Marc
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posted 10/19/07
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