Technical Support Representative

The selected candidate will provide customers and end users with product and technical support. You will respond to customer inquiries on the telephone, through on-line networks or by mail or fax. Willingness to return customer calls after office hours rotating with other Tech Support Reps. Communicates with customers to help them understand how to use the product properly. Handles customer problems that appear to arise from the use of the product. Handles requests for replacing defective products. Completes, maintains and processes pertinent paperwork and records. Provides periodic reports to management including product compilations, suggestions and trend analyses. Maintains a current source of reference material, articles, and technical manuals as required to provide current information. Reviews available technical literature to maintain an awareness of current methods and systems. Performs services for departments, customers and OEM partners. Makes recommendations to, negotiates with and influences actions of other departments, customers and OEM partners.

Qualifications include a BA/BS degree in Chemistry, Medical Technology or Immunology with 2-4 years related experience or equivalent combination of education and experience. Excellent written and verbal communication skills are required. Working knowledge of Windows based spreadsheets, word processors and database management software. Familiarity with scientific and clinical laboratory terminology and testing. Ability to understand basic chemistry and chemical reactions.

How to Apply:
Resumes must be sent via e-mail only and as a file attachment in either MS Word or Rich Text format to: hr@genquestbio.com

For more information about this position or to view other openings, please visit our website at:
www.genquestbio.com/careers.htm